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02.10

6:38

3CX releases update to Call Assistant

24-02-2010 18-34-34 Built in to the current release of 3CX is a great new feature that allows 3CX server to auto update all of the users running Call Assistant on your network. Essentially, this means that your users always get the latest and greatest version of Call Assistant.

3CX just recently released an update to Call Assistant – Version 8.1114.

From their blogpost:

“This new 3CX Assistant build has improved updating functionality.

In addition, we have improved the TAPI driver such that it supports other applications besides Microsoft Outlook. Any TAPI aware CRM package can now launch calls, and if it supports ‘inbound TAPI’, a pop up will show with a customer record, based on the incoming Caller ID.

Some of this functionality might require a reinstall (as it involves the updater), but in many cases you can deploy the Assistant update via the server. (The first time the Assistant will be updated, 2 updates will occur subsequently). The below is the full change log:

Added: New TAPI driver can send caller ID information to any CRM package that supports the TAPI standard
Added: TAPI functionality in SiP Forked ID scenarios
Added: Czech translation
Added: Option to remember selection to either Auto-update or Not to update on login
Added: Virtualization for permissions in Update procedure to make the update procedure more stable in low permission windows user accounts
Added: CRM Outlook add now now compatible with limited User accounts (Standard user)
Added: Ability to update 3CX Assistant when user has limited rights (Standard user) but specifying the local administrator password.
Added: 3CX Assistant now supports switching between users on Vista and win7

Improved: 3CX TAPI driver now supports both outbound and INBOUND notification
Improved: Installation procedure for users with limited rights (Standard users) in Windows Vista and Windows 7
Improved: Faster login of 3CX Assistant on some machines
Improved: Updating of 3CX Assistant is now multi-user aware. Even machines with multiple 3CX Assistant installs can be updated as well as 3CX Assistant installs with limited rights

Fixed: Tapi is now no longer enabled in the 3CX Phone System Free edition
Fixed: Some rare scenarios would cause the Assistant to get stuck
Fixed: 3CX Phone integration remained grayed in preferences even though integration was selected
Fixed: Cancel Button in assistant’s installation was not canceling the installation
Fixed: Installation issues in repair and modify

You can download the update here, or use the check for updates function in 3CX Phone System (providing you have the latest build)”

Posted by Author Name in 3CX / No Comments.

02.10

6:32

G7eleven Trunk Update in 3CX

If you are running the most up to date build of 3CX version 8, then you need to also update the G7eleven trunk before connecting to our SIP trunk service. Several improvements have been made by the team at 3CX to our predefined settings.

24-02-2010 18-28-37

Simply check the box, and update…. then add your trunk.

Thanks to the team at 3CX for getting this update out!

Posted by Author Name in 3CX/ VoIP Services / No Comments.

02.10

10:16

Irish Toneset for Patton 4114 on 3CX

Last month the team here at G7eleven found a bug with the 3CX Patton 4114 template on Irish landlines. This bug causes the Patton to not hang up the lines correctly after a user finishes a call. Unil now….

Here is a fixed template for the unit. Hopefully 3CX will include this in an update to V8 shortly, but this will help you in the mean time.

Keep an eye on http://www.3cx.com/blog and here if they do!

Patton 4114 template including IE Tonesets

Posted by Author Name in 3CX / No Comments.

11.09

10:07

Voice traffic priority and DSCP TOS tagging

Over an over again we are meeting clients that have had various VoIP phone solutions installed that are not giving them good voice quality.

This is a shame, as it only means that the client has already lost faith in VoIP phone calls before a company like G7Eleven can come along to try to convince them that, in fact, VoIP is the way forward for everyone. Recently, to bring people back to VoIP solutions, we install a demo of the phone system so they can see the full advantage of the technology, when it is correctly configured!

Without giving away all our secrets, the soution is a simple one. It is vital, that above all other traffic across the customers internet connection, that the voice traffic is the most prioritised above everything else! To do this, we must “tag” each of the IP packets leaving the network to the internet as voice, and then at our router, give it the priority it requires.

However, what about when you are using a software based phone system like 3CX? Well, then the problem is a little more interesting as you need to not only set an advanced option on the 3CX phone system, but you also need to tell windows to allow the header tagging by a registry edit as it disables it by default.

First, set 3CX to tag the packets leaving it with a number you decide. In our case we always use 47. Once you have done this, you need to add a registry setting on the 3CX server….

Open the registry editor: regedit.exe
Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters
Create a new DWORD value called “DisableUserTOSSetting” and give it a value of 0 (zero)
Reboot your server.

Example of Queue Control on MikrotikOf course, the configuration of such a thing is completely dependant on the phone system and phones you are using. For instance, if we have a client that has only one or two Linksys SPA phones connecting directly to our VoIP hosted SIP trunks, then the good news is that the Linksys phone has already tagged the DSCP field (in the IP header) with the number 46. Because of this, on the Mikrotik routers we install we can prioritise the traffic from all phones plugged into the customers LAN going out via our gateway router.

Now you can configure your router to prioritise the packets with the TOS/DSCP number you set in 3CX.

Of course, there is much more we could go into here, but we would end up with a seriously long blogpost!

Simply put, G7Eleven can provide you with the skills necessary to get this working in your company!

EDIT 20-01-2010:

Please note that this method only works on Windows XP based 3CX installs. Vista, Windows 7 and Windows 2008 server use a completely different method and therefore will not work. G7eleven have an open case with 3CX to support the newer methods, and will update with a new blogpost if and when we hear anything.

Posted by Author Name in 3CX/ Quality / No Comments.

11.09

1:15

g7eleven staff attend UK 3CX training

3CX Training Day Photo 2009

Hi from the UK! Today the g7eleven team are attending the 3CX training in the UK.

So far, so good! We are here learning about the new features of 3CX version 8.x, the new iPhone look and feel client, the new phone provisioning system etc…

One thing that seems to be being discussed is the whole Quality of Service issue, and the fact that we at g7eleven seem to be less affected than most other 3CX partners. The reason, simple…. we specialise in QOS, router configuration and ensuring our clients always get the proper VoIP configuration. Unfortunately, this does not seem to be the normal! It seems that most 3CX dealers are simply throwing in phone systems and not doing any QOS / TOS tagging and therefore having clients that are getting dropped calls. Obviously not good!

So… remember…. if you want 3CX, decent VoIP quality, and a technically able staff, choose g7eleven!

Posted by Author Name in 3CX/ VoIP Services / No Comments.

10.09

5:43

3CX Version 8 Released……

or so we believe….. the last post on the 3CX blog still states that they are at RC3 status, but the newsletter we just got in is showing us links on the 3CX download page to version 8.9414

We have been running version 8 internally for a while now, and you should try it too! There really are some cool features in this new release, including the new chat feature!

Here is a video from 3CX on the new features.

Posted by Author Name in 3CX / No Comments.

09.09

10:21

3CX Version 8 – RC2

3CX_logo_slogan

Following on from the release of RC1, the team at 3CX have released RC2 today.

There are some outstanding updates in this release, not least the addition of G7Eleven as an official VoIP provider for 3CX. The template will be included for new users in Ireland whom wish to sign up with our service easily.

Over the coming weeks we will be providing more information on our VoIP service so make sure to sign up to the RSS feed!

Posted by Author Name in 3CX/ VoIP Services / No Comments.

09.09

10:20

3CX V8 Release Candidate 1

The team at 3CX have put onto their blog a link to the Release Candidate 1 of 3CX Windows Based Phone Software.

We are running this build internally and it will be upgradable to the final version due soon. We highly recommend trying it out in your test environment and then contacting our office if you need any assistance!

More over on the 3CX blog

Posted by Author Name in 3CX / No Comments.

What our clients say?

G7Eleven have streamlined our clients phone system integrations... Apartment blocks, Hotels and Offices are no problem for them and the 3CX phone system.- Leo Colgan. Integrated Media Solutions

The team at G7eleven have implemented 3CX and provided us with lower cost VoIP calls. The long term savings for us will be huge.- Joe Young, Young's Nurseries

G7eleven have provided us with a solid VoIP solution for our thousands of customers. Their professionalism is outstanding!- Munster Broadband

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