Portech MV372 and MV374 Inbound call failures to 3CX
Here is an interesting one that our install team found today that may be helpful to others.
We noticed that the new V9.x software on Portech devices does not work “out of the box” with the
3CX supported method documented here – http://www.3cx.com/voip-gateways/portech372.html
The Portech MV37x series has different motherboards dependent on the manufacture date. Its
difficult to figure out what version is what, but if on your configuration pages for the portech you
see this:
and not this:
You need to make a change on your 3CX Server settings. (Version 6 does NOT have this problem).
In 3CX, edit the MV37x entries and add the following to the Call Source Identification section:
Contact: Host Part “GWHostPort” gateway/provider host/port”
Then everything should work on the inbound calls for you.
What our clients say?
Good info Nick. How do you find these Portech units perform with 3CX? I’m ordering some MV-372 evaluation units but have heard on forums they’re a bit iffy. Many thanks Andy.
They work well for us :) Just need to be sure of configuring them right to avoid echo and volume issues.
hi nick,
I’m experiencing the inbound issue but, when I follow your advice, the mv-370 logout and I have to remove the settings you suggested, in order to have it login again.
any clues?
thanks and regards.
just to let you know that with the 3CX SP4 update the MV-370 is finally working fine, even with the newest firmware 10.115.
regards.